Dell messed up, or how to lose a day out of your life. (Computers, Rants)

Yesterday a very helpful Dell employee came to my house to replace my XPS700 motherboard with an XPS720. This was a free upgrade that Dell started to provide XPS700 owners with a better upgrade path for additional hardware. I also ordered a Quad Core CPU with it, which came with a 25% discount. Pretty cool deal.

After about an hour, the guy leaves, and it looks like I have a working system again. That is, until after another hour or so I notice a new hard disk I didnt have before. I immediately knew what happened. He had rebooted the machine without configuring the raid controller on the new board. My boot disk is actually a raid1/mirror and you need to tell the new raid controller that. Instead, it booted with 2 separate identical drives. Ofcourse, after the initial boot these 2 drives can no longer be seen as identical and I was unable to recreate the raid1 volume.

So you think.. no problem. I take the C drive and make that the first drive in a new raid1 volume. That worked. Now I had a degraded raid 1 volume which was missing its second drive. Good, i have the second drive, so now I can add the second drive and tell the raid controller to rebuild the raid volume. Right? Wrong! More »